A sliding window workmanship warranty is a promise from the installer that if something they did wrong shows up within a defined period, they will come back and fix it at no charge. It is not the same as the manufacturer’s warranty on the glass or the aluminum profile, and it is not insurance. It is a focused commitment about the install itself.
Most reputable installers in Jamaica offer a one-year version. We do. Here is what ours covers, what it does not, and how a claim actually works.
What our sliding window workmanship warranty covers
Our one-year workmanship warranty on sliding windows covers anything that goes wrong because of how we installed the unit, not because of how the unit was made or how it has been used since.
In practice that means we will return at no cost to fix:
- Seals around the window that fail or leak within the first year
- Sliders that bind, drag, or come off track because of how the frame was set
- Hinges, locks, or handles that loosen, misalign, or rattle because of fastening
- Trim or sealants that pull away, crack, or shrink within the first year
- Mosquito mesh that came out of its track due to install error
- Any visible install defect we should have caught before signing off, such as a unit out of plumb or a gap that lets water in
If you call us and describe one of these, the conversation is short. We schedule a return visit, the crew comes back with whatever materials are needed, and the issue is resolved.
What it does not cover
A workmanship warranty is not a blanket guarantee against everything. The standard exclusions, both for us and the industry generally, are:
- Damage from impact (a thrown object, a slammed door blowing it, a piece of furniture knocking the unit)
- Damage from weather events beyond normal conditions (hurricane impact, flooding)
- Glass breakage from any external cause, which is a homeowner insurance matter
- Normal wear on hardware over multi-year use, which is covered by the manufacturer warranty on the part, not by our install warranty
- Issues caused by changes the homeowner or another contractor made after install (recutting the opening, replacing seals with a different product, painting over our sealants)
- Consequential damage, such as mold or interior finish damage from a leak we did not cause
We do not exclude these to be difficult. We exclude them because they are not things a workmanship warranty is designed to cover, and the alternatives (manufacturer warranty, homeowner insurance) exist precisely for those scenarios.
When the warranty period starts and how to track it
The clock starts on the date the install is completed and signed off, which is the date on your final invoice. Hold onto that invoice. It is the document that proves when the warranty began.
If you have lost the invoice, ask us for a copy. We keep records of every install we have done and can resend the relevant documents within a few business days.
Twelve months from sign-off is the end of the workmanship coverage. After that point, the manufacturer warranties on the aluminum and glass remain in force on their own separate schedules, but our specific obligation to come back for install defects has ended.
How to make a claim
The process is intentionally simple:
- Take a photo of the issue if you can. A wide shot showing the affected window in its location, and a close shot of the specific problem.
- Reach out via the contact page or WhatsApp. Describe the issue, share the photos, and reference the install date or invoice number.
- We respond, usually within one business day, with either a fix you can do yourself if it is something minor (like a slider that needs realignment) or a scheduled return visit if it needs us on site.
- The return visit is at no charge if the issue falls under workmanship. We will tell you up front if we believe it falls outside, before any work happens, so there are no surprises.
Most warranty claims we see are minor and resolve in a single visit. The honest truth is that they are not common. Most installs do not have call-back issues. But if yours does, the warranty is the safety net that ensures you are not paying twice to make it right.
Workmanship warranty versus manufacturer warranty
This distinction matters because installers sometimes blur it. Here is the difference.
A workmanship warranty (one year, from us) covers how we installed the unit.
A manufacturer warranty (typically five to ten years on the aluminum profile and the glass) covers defects in the materials themselves. It comes from the manufacturer, not from us. We pass through any manufacturer documentation as part of your install paperwork.
If a roller fails in year four, that is a manufacturer warranty issue, not a workmanship issue. We can help facilitate a claim with the manufacturer, but the actual coverage comes from them.
Related reading
- Sliding windows hardware: when to repair, when to replace
- Five things to check before signing a sliding window contract
Frequently asked questions
What does a one-year workmanship warranty cover?
Anything that goes wrong because of how the window was installed: failed seals, sliders that bind because of how the frame was set, hardware that loosens from fastening, trim that pulls away, mesh that came out of track. The warranty does not cover damage from impact, weather events, normal wear, or changes made after install.
How do I make a sliding window warranty claim?
Take a photo of the issue, reach out via the contact page or WhatsApp, describe the problem, share the photos, and reference your install date or invoice number. We respond within a business day with either a fix you can do yourself or a scheduled return visit if it needs us on site.
When does the warranty period start?
On the date the install was completed and signed off, which is the date on the final invoice. Hold onto the invoice. It is the document that proves when the warranty began. If you lose it, we keep records of every install and can resend the relevant documents.
What is the difference between a workmanship and manufacturer warranty?
A workmanship warranty covers how the window was installed (typically one year, from the installer). A manufacturer warranty covers defects in the materials themselves (typically five to ten years on the aluminum profile and glass, from the manufacturer). If a roller fails in year four, that is a manufacturer warranty issue.
Are workmanship warranty claims common?
Not really. Most installs do not have call-back issues. The warranty is the safety net if yours does. Most of the claims we see are minor and resolve in a single return visit.
The next step
If you have a question about a recent install or want to start a warranty claim, the contact page is the fastest route. If you are planning a new install and want to know our warranty terms before you commit, the quote request form sends through and we include the warranty terms in writing with every quote. The sliding windows service page has more on the units and finishes we typically install.
A real warranty is worth more than a long warranty. A one-year commitment we actually honour means more than a ten-year promise from a contractor you cannot reach.